We offer a short, clearly defined request window so returned garments can be checked promptly while protecting the condition of our stock. Please read the distinction between voluntary size exchanges and remedies for a problem with your order.
Our two-day request window
Request a return or exchange within 48 hours of delivery, quoting your order number and the affected item. This is the deadline for making a request, not for physically returning the parcel. Once authorised, hand the parcel to the agreed courier within five calendar days of receiving the return instructions, unless a different arrangement is agreed or a store/courier delay prevents it.
The 48-hour window applies to our voluntary size-exchange programme and helps with prompt issue reporting. It does not extinguish statutory rights for a defect, incorrect item, misleading description or another legally protected complaint, including a latent defect discovered later.
What is eligible?
| Reason | Available route |
|---|---|
| Size does not fit | One voluntary size exchange per item, requested within 48 hours, subject to replacement stock and the condition rules below. |
| Changed mind / no longer wanted | No discretionary refund or style-change return for a correctly supplied, non-defective item. |
| Wrong, damaged, defective, incomplete or materially misdescribed item | Assessment and an appropriate replacement, return or refund consistent with applicable law; store-error return costs are borne by us. |
Condition rules for voluntary size exchanges
The garment must be unworn other than a careful indoor fit check, unwashed, unaltered and free of stains, odour, makeup, damage or signs of use. Original tags must remain attached and any supplied accessories/components must be included. Retain the original product packaging where reasonably possible.
Choose sizes using the product-specific measurements before ordering. A voluntary exchange is for another available size of the same product, not an unrelated style. Products specifically disclosed as customised or non-exchangeable for a genuine hygiene reason before purchase are excluded from voluntary size exchanges. A sale label alone does not remove remedies for faulty or incorrectly supplied goods.
Request and return process
- Contact customer care with the order number, item, reason and requested replacement size if applicable. Provide relevant photographs for a product issue where available.
- Wait for the return authorisation and destination/pickup instructions. Do not send a parcel to the office address without confirmation.
- Pack the garment securely with the order reference. Use the instructed pickup or a trackable self-shipping method and retain proof of handover.
- We inspect the received item against the applicable request and communicate the outcome. A voluntary exchange may be declined if the item fails its disclosed condition rules; the reason will be explained.
For voluntary fit/size exchanges, the customer pays the return transport and replacement delivery cost. We quote any charge for acceptance before booking; no arbitrary restocking fee is added. Where we are responsible for a wrong, damaged, defective or misdescribed item, we arrange or reimburse reasonable authorised return transport and do not impose voluntary-exchange charges on the remedy.
If the requested size is unavailable, we can offer another suitable size or, with your agreement, store credit for the eligible item. For a correctly supplied, non-defective item, this voluntary programme does not promise a cash refund solely because an alternative size is unavailable. This does not restrict refunds required for a valid statutory complaint.
Damaged, defective, wrong or missing items
Report these promptly so we can investigate and preserve relevant delivery information. A photograph or other reasonable evidence may be requested; an unboxing video is not the only accepted evidence. We do not require a damaged item to be in its original undamaged condition to consider a valid complaint.
After assessment, we will explain the remedy available in the circumstances. Where a refund is due under applicable law, it will not be replaced with compulsory store credit or denied solely because a preferred exchange is available.
Cancellations
Request cancellation through customer care before dispatch. We will try to stop an order that has not been handed to the courier and confirm whether cancellation succeeded. There is no cancellation penalty for a successful pre-dispatch cancellation. Once dispatched, a change-of-mind cancellation is not guaranteed and any available return route follows this policy; statutory cancellation/remedy rights remain unaffected.
If we cannot fulfil an item because it is unavailable or cannot be delivered, we will notify you and refund the amount paid for the unfulfilled item. We will not substitute an item or force store credit without agreement.
Refunds
Approved prepaid refunds are returned to the original payment source where supported. Approved COD refunds are paid to a verified bank account or UPI ID provided through the authorised support process. We do not require an OTP, banking password or card PIN to make a refund.
We aim to complete assessment within three business days after receiving the returned item or sufficient evidence when no return is needed, and initiate an approved refund within two business days after approval. Statutory deadlines take precedence where applicable. Payment-provider/bank processing is separate; normal Razorpay refunds commonly take approximately 5–7 working days after initiation, although the actual period depends on the payment method and bank. Contact customer care if the advised period has passed.
The refund is based on the amount actually paid for the affected item, with order discounts allocated proportionately. Free outbound shipping is not retrospectively deducted as a refund fee. No blanket deduction of payment-gateway fees or restocking charges applies to a store-error/statutory refund. A refund required for non-delivery or a valid defect complaint is handled with the associated charges as required by law.
Contact and escalation
Customer care: angelsclothing5959@gmail.com or +91 99252 25971. For grievance escalation, address your message to KRUNAL BHAMBHANI, legal owner and grievance contact, through the same channels.
Nothing in this policy limits rights or remedies available under applicable consumer law.
Last updated: 17 October 2026